Question 1

Do I need an account to book?

Accepted Answer

No. You can book as a guest. Just enter your details on the booking page and pay securely. Use your booking reference and email on the Manage Booking page to view or cancel.

Question 2

How do I pay?

Accepted Answer

Pay by credit/debit card or PayPal through Stripe's secure checkout. We never see or store your card details.

Question 3

When will I get my confirmation?

Accepted Answer

Your booking reference appears straight after payment. Keep it safe, along with the email address you booked with.

Question 4

Can I cancel my booking?

Accepted Answer

Yes. Go to Manage Booking, enter your reference and email, and click Cancel. If you added Cancellation Cover, you're entitled to a refund of the parking cost. Otherwise the provider's terms apply.

Question 5

What is Cancellation Cover?

Accepted Answer

An optional extra that lets you cancel for any reason up to 48 hours before drop-off and get your parking cost back.

Question 6

What is Late Return Cover?

Accepted Answer

If your return flight is delayed, Late Return Cover protects you from overstay charges for up to 24 hours.

Question 7

What is the Combo?

Accepted Answer

Cancellation Cover, SMS Confirmation and Late Return Cover together, for less than buying them separately.

Question 8

What if I don't know my car registration or flight number yet?

Accepted Answer

Choose 'No' for vehicle or travel details when booking. You can give them to the provider before you travel.

Question 9

Is my car insured while parked?

Accepted Answer

Every provider must hold full public liability insurance. Many are Park Mark accredited, which means they're police-approved for safety.

Question 10

Can I use a promo code?

Accepted Answer

Yes. Enter it in the Coupon box on the booking page and press Apply. The discount comes off the parking price straight away.

Question 11

How early should I arrive?

Accepted Answer

Meet & Greet: go straight to the terminal at your booked time. Park & Ride / Off-Airport: arrive 20–30 minutes earlier to allow for the shuttle.

Question 12

What happens if I return late?

Accepted Answer

Call the provider using the number on your confirmation. Without Late Return Cover, overstay charges may apply.

Question 13

Can I park a van or large vehicle?

Accepted Answer

Many providers accept vans and large SUVs. Please mention it in Special Instructions when booking.

Question 14

Do you offer electric vehicle charging?

Accepted Answer

Some providers offer EV charging. Look for it in the product features on the results page.

Frequently asked questions